Customer Support Archives - Page 2 of 2

Templates VBA

Complaint Submission Management System V1.0

February 6, 2025March 23, 2025 PKComments Off

Managing complaints can be quite a challenge, but with the right tool, you can streamline the entire process effortlessly. Complaint Submission Management System V1.0 is a powerful yet easy-to-use Excel

Dashboard

Call Abandonment Rate KPI Dashboard in Excel

February 5, 2025March 30, 2025 PKComments Off

In today's fast-moving customer service industry, tracking and improving performance is essential. One of the most critical key performance indicators (KPIs) for call centers is the Call Abandonment Rate. If