support team performance Archives

Dashboard Power BI

Helpdesk Efficiency KPI Dashboard in Power BI

November 29, 2025November 29, 2025 PKComments Off

Managing a helpdesk becomes difficult when service requests grow, response times slow down, or support teams struggle with workload. However, support teams can improve their efficiency when they track each

Templates

Customer Support Report in Excel

October 1, 2025October 1, 2025 PKComments Off

Efficient customer support is essential for maintaining client satisfaction and loyalty. The Customer Support Report in Excel provides a ready-to-use solution to monitor support tickets, track resolution times, and analyze

Dashboard

Customer Service and Support Financial Health KPI Dashboard in Excel

July 6, 2025July 6, 2025 PKComments Off

In today's fast-paced and customer-centric business world, monitoring the financial health of your customer service and support function is no longer optional. It is a strategic necessity. One of the